Manufacturer Warranty Coverage
All products sold by TrackTheory are covered by manufacturer warranties in accordance with each brand's specific warranty terms and conditions. Warranty coverage, duration, and claims processes are determined by the product manufacturer.
How Manufacturer Warranties Work
When you purchase a product from TrackTheory, you receive the manufacturer's warranty directly from the brand. This means:
Direct Manufacturer Coverage
Your warranty is provided by the product manufacturer, not TrackTheory. This gives you direct access to the brand's warranty support and expertise.
Brand-Specific Terms
Each manufacturer has their own warranty terms, coverage periods, and claim processes. These vary by brand and product type.
TrackTheory Assistance
While manufacturers handle warranty claims, we're here to assist you with the process, provide documentation, and facilitate communication with the brand.
Typical Warranty Coverage
While warranty terms vary by manufacturer, most performance parts brands offer similar coverage:
✓ Covered Issues
- Manufacturing defects
- Faulty materials or workmanship
- Product failure under normal use
- Structural integrity issues
- Performance issues due to defects
✗ Typically Not Covered
- Improper installation
- Abuse or misuse
- Normal wear and tear
- Modification or alteration
- Accident or collision damage
Important: These are general guidelines. Always refer to the specific manufacturer's warranty documentation included with your product for exact terms and conditions.
Common Warranty Periods by Product Type
Warranty periods vary by manufacturer and product category. Below are typical warranty durations:
Engine Components
Pistons, rods, gaskets, engine mounts
Turbochargers & Superchargers
Forced induction systems
Suspension Components
Coilovers, springs, sway bars, control arms
Brake Components
Calipers, rotors, brake lines (pads excluded)
Exhaust Systems
Cat-backs, headers, mufflers
Cooling Systems
Radiators, intercoolers, oil coolers
Wheels & Accessories
Alloy wheels, structural components
Electrical Components
ECUs, sensors, gauges
* Warranty periods shown are typical ranges. Actual coverage depends on the specific manufacturer and product. Some premium brands offer longer warranty periods or lifetime structural warranties.
Racing & Track Use
Important Warning: Many manufacturer warranties are VOID if products are used in racing, competitive motorsport, or track day events. Always check the manufacturer's warranty terms before using parts on the track.
Track Use Considerations:
- Street-use warranties typically exclude racing and track events
- Some manufacturers offer separate "race use" warranties with different terms
- Competition parts may have limited or no warranty coverage
- Using parts beyond their intended purpose may void warranty
- Professional installation may be required to maintain warranty coverage
If you plan to use parts for racing or track days, contact us before purchasing to verify warranty coverage and confirm the product is suitable for your intended use.
How to Make a Warranty Claim
If you believe you have a warranty issue, follow these steps:
Gather Documentation
Collect your proof of purchase, product details, photos of the issue, and any relevant documentation about installation and use.
Contact TrackTheory
Email support@tracktheory.com.au with your order number, product details, description of the issue, and photos. We'll review your claim and coordinate with the manufacturer.
Manufacturer Assessment
The manufacturer will review your claim and determine if it's covered under warranty. They may request additional information or photos.
Return Product (If Required)
If the manufacturer requires inspection, we'll provide return instructions and a Return Authorization number. Ship the product according to the provided instructions.
Resolution
The manufacturer will repair, replace, or refund the product according to their warranty terms. Processing times vary by manufacturer but typically take 2-4 weeks.
Required Information for Warranty Claims
To process a warranty claim efficiently, you will need:
Required Documents:
Supporting Information:
Professional Installation Recommended
Recommendation: Many manufacturers require or strongly recommend professional installation to maintain warranty coverage. Self-installation may void your warranty if installation errors cause product failure.
Benefits of professional installation:
- Maintains full warranty coverage
- Ensures proper installation according to manufacturer specifications
- Provides installation documentation for warranty claims
- Reduces risk of damage from incorrect installation
- May be required for certain products (turbochargers, engine internals, etc.)
Australian Consumer Law
Your rights under Australian Consumer Law are in addition to any manufacturer warranty:
- Products must be of acceptable quality, fit for purpose, and match their description
- You have rights to a repair, replacement, or refund for major failures
- These rights cannot be excluded by manufacturer warranty terms
- Consumer guarantees apply regardless of any manufacturer warranty period
For more information, see our Returns & Refunds page.
Warranty Questions?
If you have questions about warranty coverage for a specific product or need assistance with a warranty claim:
Email: support@tracktheory.com.au
Website: www.tracktheory.com.au
Our team will help you understand the manufacturer's warranty terms and assist with the claims process.