Privacy Policy

1. Introduction

TrackTheory respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using TrackTheory, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our website, including:

• Name and contact information (email address, phone number, delivery address)
• Payment information (processed securely through third-party payment processors)
• Vehicle information (make, model, year, engine type)
• Account credentials (username, password)
• Order history and purchase records
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and delivery notifications
• Improve our website, products, and services
• Personalize your shopping experience and product recommendations
• Prevent fraud and enhance security
• Send promotional communications (with your consent)
• Analyze website usage and performance
• Comply with legal obligations

4. Information Sharing & Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

• Payment processors to handle transactions securely
• Shipping carriers to deliver your orders
• Email service providers for communications
• Website hosting and maintenance providers
• Analytics services to understand website usage

Manufacturers & Suppliers

We may share relevant information with product manufacturers for warranty claims, product support, and order fulfillment.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Under Australian privacy laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at support@tracktheory.com.au

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can remove the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: