Manufacturer warranty.

All products sold by TrackTheory are covered by manufacturer warranties in accordance with each brand's specific warranty terms and conditions. Warranty coverage, duration, and claims processes are determined by the product manufacturer.

When you purchase a product from TrackTheory, you receive the manufacturer's warranty directly from the brand. This means:

Direct manufacturer coverage

Your warranty is provided by the product manufacturer, not TrackTheory. This gives you direct access to the brand's warranty support and expertise.

Brand-specific terms

Each manufacturer has their own warranty terms, coverage periods, and claim processes. These vary by brand and product type.

TrackTheory assistance

While manufacturers handle warranty claims, we're here to assist you with the process, provide documentation, and facilitate communication with the brand.

While warranty terms vary by manufacturer, most performance parts brands offer similar coverage:

Covered issues

• Manufacturing defects
• Faulty materials or workmanship
• Product failure under normal use
• Structural integrity issues
• Performance issues due to defects

Typically not covered

• Improper installation
• Abuse or misuse
• Normal wear and tear
• Modification or alteration
• Accident or collision damage

Important: These are general guidelines. Always refer to the specific manufacturer's warranty documentation included with your product for exact terms and conditions.

Warranty periods vary by manufacturer and product category. Below are typical warranty durations:

• Engine components (pistons, rods, gaskets, engine mounts): 12–24 months
• Turbochargers & superchargers (forced induction systems): 12–36 months
• Suspension components (coilovers, springs, sway bars, control arms): 12–24 months
• Brake components (calipers, rotors, brake lines — pads excluded): 12 months
• Exhaust systems (cat-backs, headers, mufflers): 12 months – lifetime
• Cooling systems (radiators, intercoolers, oil coolers): 12–24 months
• Wheels & accessories (alloy wheels, structural components): 12–60 months
• Electrical components (ECUs, sensors, gauges): 12–24 months

Warranty periods shown are typical ranges. Actual coverage depends on the specific manufacturer and product. Some premium brands offer longer warranty periods or lifetime structural warranties.

Important warning: Many manufacturer warranties are VOID if products are used in racing, competitive motorsport, or track day events. Always check the manufacturer's warranty terms before using parts on the track.

Track use considerations

• Street-use warranties typically exclude racing and track events
• Some manufacturers offer separate "race use" warranties with different terms
• Competition parts may have limited or no warranty coverage
• Using parts beyond their intended purpose may void warranty
• Professional installation may be required to maintain warranty coverage

If you plan to use parts for racing or track days, contact us before purchasing to verify warranty coverage and confirm the product is suitable for your intended use.

If you believe you have a warranty issue, follow these steps:

Gather documentation

Collect your proof of purchase, product details, photos of the issue, and any relevant documentation about installation and use.

Contact TrackTheory

Email support@tracktheory.com.au with your order number, product details, description of the issue, and photos. We'll review your claim and coordinate with the manufacturer.

Manufacturer assessment

The manufacturer will review your claim and determine if it's covered under warranty. They may request additional information or photos.

Return product (if required)

If the manufacturer requires inspection, we'll provide return instructions and a Return Authorization number. Ship the product according to the provided instructions.

Resolution

The manufacturer will repair, replace, or refund the product according to their warranty terms. Processing times vary by manufacturer but typically take 2–4 weeks.

To process a warranty claim efficiently, you will need:

Required documents

• Proof of purchase (invoice or receipt)
• Product serial number (if applicable)
• Date of purchase and installation
• Installation documentation (receipts)

Supporting information

• Clear photos of the defect or issue
• Description of the problem
• Vehicle details (make, model, year)
• Mileage since installation

Recommendation: Many manufacturers require or strongly recommend professional installation to maintain warranty coverage. Self-installation may void your warranty if installation errors cause product failure.

Benefits of professional installation:

• Maintains full warranty coverage
• Ensures proper installation according to manufacturer specifications
• Provides installation documentation for warranty claims
• Reduces risk of damage from incorrect installation
• May be required for certain products (turbochargers, engine internals, etc.)

Your rights under Australian Consumer Law are in addition to any manufacturer warranty:

• Products must be of acceptable quality, fit for purpose, and match their description
• You have rights to a repair, replacement, or refund for major failures
• These rights cannot be excluded by manufacturer warranty terms
• Consumer guarantees apply regardless of any manufacturer warranty period

For more information, see our returns & refunds page.

If you have questions about warranty coverage for a specific product or need assistance with a warranty claim:

• Email: support@tracktheory.com.au
• Website: tracktheory.com.au

Our team will help you understand the manufacturer's warranty terms and assist with the claims process.